Contacts
Pin-Up Bangladesh support helps users resolve account, payment, verification, bonus, technical, and general questions. Players can contact the team by phone, email, live chat, or the listed office address. Official Pin-Up Bangladesh sources also list live chat on the website/app and email support as available contact options.
Contact Details
The contact details below are provided for this Pin-Up Bangladesh Contacts page. Use live chat for urgent questions, phone support for quick guidance, and email for detailed requests.
| Contact Method | Details |
|---|---|
| Phone support | +880 17 1234 5678 |
| [email protected] | |
| Address | Pin-Up Bangladesh Office, House 42, Road 12, Block C, Banani, Dhaka 1213, Bangladesh |
| Working hours | Monday – Sunday, 09:00–22:00 GMT+6 |
| Fastest option | Live chat on the website |
Phone Support
Phone support is best for quick questions during working hours. Players can call +880 17 1234 5678 daily from 09:00 to 22:00 GMT+6 for account guidance, payment questions, technical issues, or general platform information.
Use phone support for:
- login or account-access questions;
- payment or withdrawal clarification;
- bonus activation guidance;
- general service questions;
- office visit arrangement.
Email Support
Email support is best for non-urgent requests, feedback, screenshots, and detailed explanations. Players can write to [email protected] and should include enough information for the team to understand the case.
Include these details when relevant:
- registered email or phone number;
- issue type: account, payment, bonus, KYC, app, game, or feedback;
- BDT amount and transaction ID for payment issues;
- screenshot or error message;
- date and time in GMT+6;
- short description of what happened.
Office Address
The listed office address can be used for formal contact, but visits should be arranged in advance. The address provided for this page is House 42, Road 12, Block C, Banani, Dhaka 1213, Bangladesh.
Before visiting:
- contact support first;
- confirm whether in-person assistance is available;
- ask what information is needed;
- avoid bringing original documents unless requested;
- never share passwords, OTPs, wallet PINs, or card details.
Live Chat Support
Live chat is the fastest option for urgent account, payment, and technical problems. Official Pin-Up Bangladesh pages list live chat on the website and app, and the privacy page lists live chat as available 24/7.
| Issue | Why Live Chat Helps |
|---|---|
| Missing bKash or Nagad deposit | Faster transaction review |
| Pending withdrawal | Quick status clarification |
| Login problem | Immediate recovery guidance |
| Bonus not credited | Agent can check promotion status |
| Game or app error | Screenshots can be reviewed quickly |
Safe Contact Rules
Players should contact support only through trusted channels and never share private security data. Pin-Up Terms state that users are responsible for keeping account credentials confidential, and KYC may be required before withdrawals.
Never share:
- password;
- SMS OTP;
- 2FA code;
- bKash, Nagad, or Rocket PIN;
- card CVV;
- full card number;
- crypto seed phrase;
- remote-device access.
Feedback and General Requests
Feedback and non-urgent requests should be sent by email. This includes suggestions, collaboration proposals, service feedback, website issues, or comments about the player experience.
